Support & Service

Every GDS client gets technical support backed by more than 15 years of lighting experience, including for legacy products. A support contract adds planned maintenance and a fast on-site response for a fixed annual price.

Technical support

Raise a ticket online and follow repairs and shipping, or call our team for expert advice on changes to your site, at no extra cost and including outside warranty. We hold spare parts for most products, so problems are fixed quickly.

Support contracts

A site-specific support contract over 1 to 3 years, at one fixed price.

• A planned engineer visit each year to inspect and maintain equipment
• Repair or exchange of faulty components supplied for the project
• Loan units while equipment is repaired, subject to availability
• 48-hour response for emergency call-outs

Out-of-warranty repairs

Send in products that fail after their warranty and we’ll assess them and give you a free repair quote.